Chatlogs are records of the conversations between people and assistants in your organization. Each chatlog captures the question, the assistant's answer, who asked it, which assistant answered, when it happened, and any feedback. Together they show how assistants are really being used.Why chatlogs matter#
Quality assurance. Check that assistants give accurate, appropriate answers.
Troubleshooting. Find the exact conversation behind a reported problem.
Improvement. Spot frequent questions, failed queries, and badly rated answers, then improve the assistant's instructions or corpus.
Usage insight. See which assistants and channels people use most.
Compliance. Keep a record of interactions for audits and reviews.
Use cases#
Quality review: Each week, filter on Bad response ratings for your most-used assistant to see which questions it gets wrong, then improve its instructions or corpus.Investigating a complaint: A user sends you the Agent Response Id of a wrong answer. Find that exact chatlog and see the full query and response.Reporting: Export last month's chatlogs to Excel for offline analysis or record keeping.Who can access chatlogs?#
The Chatlogs section can only be accessed by Global Admins. It's in Organization settings > Chatlogs.
What you can do#
| Capability | Details |
|---|
| Date range | Use presets such as Today, Last 7 days, or Last 3 months, or pick exact dates. |
| Filter by people and assistants | Combine Users, Assistants, and Projects filters, each with search and multiple selection. |
| More filters | Filter by Response (good or bad rating), Feedback, Query Source (such as Web, Teams, or the Ejento app), and Query Status (successful or failed). |
| Chatlog details | Expand a chatlog to see its ID, time, user, assistant, feedback, full query and response, and any files created. Open the whole conversation with View thread. |
| Export | Download the chatlogs that match your filters as an Excel file. |
Finding a specific conversation#
Every response has an Agent Response Id that matches the chatlog's Id, and every conversation has a Chat Thread Id. Users can find both in the chat, which makes it easy to share an exact conversation with an administrator. See View Chatlog & Chat thread Id. 