The Chatlogs feature in Ejento AI's Admin Panel provides administrators with comprehensive visibility into all conversations between users and assistants. This powerful monitoring tool enables you to track interactions, analyze usage patterns, troubleshoot issues across the organization.What are Chatlogs?#
Chatlogs are detailed records of every conversation that occurs between users and assistants within your Ejento AI deployment. Each chatlog entry captures the complete interaction history, including user queries, assistant responses, timestamps, and associated metadata.Who Can Access Chatlogs?#
The Chatlogs section within the Ejento app is restricted and can only be accessed by Global Admins.
Why Chatlogs Matter#
Chatlogs serve multiple critical functions for administrators:Quality Assurance: Review assistant responses to ensure accuracy and appropriateness
Troubleshooting: Identify and diagnose issues with specific queries or assistants
Usage Monitoring: Track conversation volumes and patterns across your organization
Compliance: Maintain records of interactions for audit and regulatory purposes
Performance Analysis: Identify frequently asked questions and areas for improvement
User Support: Retrieve specific conversations to assist users with inquiries
Filtering Capabilities#
The Chatlogs interface provides flexible filtering options to help you find exactly what you need:Primary Filters#
Filter by User: View all conversations for a specific user within a date range
Filter by Assistant: Track all interactions with a particular assistant
Filter by Project: Monitor conversations within a specific project, with optional drill-down by user or assistant
Advanced Filters#
Feedback Status: Filter queries that received user feedback (upvotes/downvotes) versus those without feedback
Query Source: Identify the origin of queries (Web, MS Teams, Chat Widget, App-Ejento, Amigo-Ejento)
Query Status: Distinguish between successful queries and failed attempts
Date Range Selection#
All chatlog views support customizable date ranges, enabling you to:Track recent activity (last 7 days, 30 days, etc.)
Analyze historical trends over extended periods
Investigate specific time windows for troubleshooting
Export Functionality#
Chatlogs can be exported to Excel files for:Offline analysis and reporting
Pagination and Navigation#
The interface includes convenient pagination controls to:Browse through large volumes of chatlogs efficiently
Adjust the number of logs displayed per page
Navigate quickly between different pages of results
Ready to explore your organization's conversation history? Follow the detailed guide Managing Chatlogs to learn how to filter chatlogs, view conversation details, and export data for analysis. 