Analyzing Data in the Analytics Dashboard

The Analytics dashboard shows how your organization uses Ejento AI: how many questions people ask, how they rate the answers, how many tokens are used, and how many documents are indexed. In this guide you open the dashboard, choose what to compare and over which period, and then read the graph and the distribution table. It's the quickest way to see which assistants are busiest, who uses Ejento AI most, and which teams are getting value from it.

The Analytics section can only be accessed by Global Admins. For what each metric means, see the Analytics Overview.

How the dashboard works

You make three choices, and the dashboard updates as soon as you change any of them:

Filter by decides what you compare: agents (your assistants), users, or teams.

Charts decides what you count: queries, votes, tokens, or documents.

Date Range decides the period.

The page then shows two totals for the period, a graph with one line per agent, user, or team over time, and a distribution table that ranks them from highest to lowest. A line under the chart title, such as "Showing query count analytics for agents from Jul 17, 2026 to Oct 15, 2026", always tells you what you're looking at.

Use cases

Find your most-used assistants: Filter by Agents, choose Query Count, and set Last 3 months. The top rows of the distribution table are the assistants people rely on most, so you know which ones to keep accurate and well-maintained first.

Spot assistants that give weak answers: Filter by Agents, choose Votes Count, and show Downvotes Only. Assistants near the top get the most negative feedback. Open Managing Chatlogs and filter by a bad rating to read the conversations behind those votes.

Check adoption across departments: Filter by Teams and choose Query Count. Teams with little activity may need training or a better-fitting assistant, while busy teams can share what works for them.

See who uses the most tokens: Filter by Users or Agents and choose Token Count to see where AI usage is concentrated. To see estimated spend in US dollars or set spend limits, use Usage instead.

1. Open the Analytics page

At the top of the sidebar, click your organization's name, then click Organization settings. Then click Analytics in the settings menu.

2. Choose what to analyze

Open the Filter by dropdown and choose what you want to compare. Agents is selected when the page opens.

Option	What the graph and table compare	Choose it to
Agents	Each assistant in your organization	Find your busiest assistants, the ones with the most upvotes or downvotes, and the ones that use the most tokens
Users	Each person in your organization	See who uses Ejento AI most, and how activity is spread across people
Teams	Each team in your organization	Compare adoption and usage between departments or groups

3. Pick a chart

Under Charts, click the card for the metric you want. The selected card has a blue border, and its small preview line shows the overall trend.

Chart	What it counts	Choose it to
Query Count	Questions and messages sent to assistants	Measure how much Ejento AI is used, and by whom
Votes Count	Upvotes and downvotes people give to answers	See how people rate the answers they get
Token Count	Tokens used to answer queries	See where most AI processing, and therefore cost, goes
Document Count	Documents indexed	Follow how much knowledge is being added

When you choose Votes Count, a Show option appears above the totals. Keep All Votes to count every vote, or choose Upvotes Only or Downvotes Only to see just positive or just negative feedback.

4. Set the date range

Click Date Range at the top right of the chart. Choose a preset (Today, Yesterday, Last 7 days, This month, or Last 3 months), or click a start date and an end date in the calendar for a custom period. This month covers the current calendar month so far. Then click anywhere outside the calendar to close it.

When you open the page, it shows the last 30 days. The range you set stays in place while you switch between filters and charts, so you can compare metrics for the same period.

5. Read the totals and the graph

The two boxes at the top give the totals for the period:

Total (for example Total Queries): everything counted for the chosen chart in the date range.

Active (for example Active agents): how many agents, users, or teams had any activity in the date range.

The graph shows the metric over time, with one colored line for each agent, user, or team. Tall spikes show the days with the most activity.

6. Compare items in the distribution table

Scroll down to the distribution table, for example Query Count Distribution. It lists every agent, user, or team with its total and its Distribution: its share of the period's total, as a percentage and a bar. The highest come first, and the colored dot next to each name matches its line on the graph.

To focus the graph, click a row: the graph then shows only that item, and a Selected Total appears. Click more rows to compare several items, or click a selected row again to remove it. To show everything again, click Clear all in the Filtered bar above the totals.

To read the conversations behind the numbers, for example the answers that got downvotes, see Managing Chatlogs.

Analyzing Data in the Analytics Dashboard

How the dashboard works#

Use cases#

1. Open the Analytics page#

2. Choose what to analyze#

3. Pick a chart#

4. Set the date range#

5. Read the totals and the graph#

6. Compare items in the distribution table#

How the dashboard works

Use cases

1. Open the Analytics page

2. Choose what to analyze

3. Pick a chart

4. Set the date range

5. Read the totals and the graph

6. Compare items in the distribution table