The Chatlogs page lets administrators review the conversations people have with assistants across the organization. Filters help you narrow thousands of conversations down to exactly the ones you need, and you can open any conversation to see the full query, response, and feedback.Why use Chatlogs?#
Quality checks. Read real answers to make sure assistants are accurate and helpful.
Faster troubleshooting. When someone reports a problem, find their exact conversation and see what went wrong.
Learn from feedback. Focus on responses people rated as bad, or on queries that failed, to see where an assistant needs work.
Reporting and audits. Export conversations for offline analysis or record keeping.
Use cases#
Troubleshooting complaints: Employees say the HR benefits assistant gives wrong answers. Select it under Assistants, set Date Range to Last 7 days, and filter Response on Bad response. You see only the conversations that went wrong, and which questions the assistant keeps missing.One specific answer: When a user reports a single wrong answer, ask for its Agent Response Id. It matches the chatlog's Id, so you can find the exact conversation. See View Chatlog & Chat thread Id.Failed queries: Filter Query Status on Failed to find queries that failed, then open them to see what went wrong.Audits: Set the date range and filters you need, then export the matching chatlogs to Excel for your records.The Chatlogs section can only be accessed by Global Admins.
Open Chatlogs#
1. Open Organization settings#
At the bottom of the sidebar, click your name, then click Organization settings.2. Open Chatlogs#
In the Organization Settings list, click Chatlogs. Each row shows a query and when it was asked, newest first.New to this page? Click Start Tour for a guided walkthrough, or Documentation to open the Ejento AI docs.
Filter chatlogs#
3. Set the date range#
Click Date Range and pick a preset (Today, Yesterday, Last 7 days, This month, or Last 3 months), or choose a start and end date on the calendar.4. Filter by user#
Click Users, search for one or more people, and select them to see only their conversations.5. Filter by assistant#
Click Assistants and select one or more assistants to see only conversations with them.6. Filter by project#
Click Projects and select one or more projects to see conversations with any assistant in them. You can combine this with Users and Assistants to narrow the results further.7. Use more filters#
Click More filters to show four more filters:Response: Good response or Bad response, based on how people rated the answer.
Feedback: queries with Feedback or with No feedback.
Query Source: where the query came from, such as Web, Teams-ejento, App-ejento, or Amigo-ejento.
Query Status: Successful or Failed queries.
Review and export#
8. Open a chatlog#
Click the arrow next to a chatlog to expand it. You'll see its Id, Timestamp, Queried by, Agent name, and Feedback/Comments, followed by the full Query and Response, including any files the assistant created. Under Action, click View thread to open the whole conversation in a new tab.9. Export chatlogs#
Click Export Chatlogs to download the chatlogs that match your current filters as an Excel file.Use Rows per page and the page selector at the bottom of the list to browse through more chatlogs.
