Tools give your assistants abilities beyond answering from what they already know. A tool can search your documents, read a file a user attaches in chat, look things up on the web, or work with another service through a connector. You decide which tools your organization allows, and each assistant's owner decides which of those tools the assistant uses.Only Global Admins can access the Tools section in Organization settings.
Answers from the right source: An assistant with the Retriever Tool answers from your uploaded documents. An assistant with the Web Search Tool can look up current information.
Work with your other systems: Connectors let an assistant reach services outside Ejento AI, such as a ticketing system, a database, or cloud storage.
Control in one place: Global Admins switch tools on or off for the whole organization and choose which tools new assistants start with.
Each assistant gets only what it needs: Owners turn tools on per assistant, so an HR assistant and an engineering assistant can use different tools.
1.
Ejento AI provides internal tools. They're ready to use and appear in the tools list automatically.
2.
Global Admins add external tools as connectors. A connector links Ejento AI to an outside service through an MCP server (see Key terms).
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Global Admins manage every tool. In Organization settings → Tools, they turn each tool on or off for the organization and choose which tools are on by default for new assistants.
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Assistant owners pick tools per assistant. In the assistant's Manage panel, under Tools, they switch on the tools the assistant should use.
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Changes go live when deployed. Tool changes are made in the assistant's Staging environment and reach users after you deploy them to Production.
Key terms#
Tool: An ability an assistant can use while answering, such as searching your corpus or calling an outside service.Internal tool: A tool built into Ejento AI. You can't create internal tools, but you can turn them on or off and change their settings.External tool (connector): A tool that connects to an outside service through an MCP server. Ejento AI or your Global Admins can add connectors.MCP (Model Context Protocol) server: The server an external tool connects to. It receives the assistant's requests for that service and sends back the results. The provider of the service usually gives you its MCP server address.Enabled: Whether the tool can be used by assistants in your organization. Assistants can't use a tool that's turned off.Default: Whether the tool is switched on automatically when someone creates a new assistant.The Classification column on the Tools page shows which type each tool is.| Type | Who provides it | What it can do | How you add it |
|---|
| Internal | Ejento AI | Built-in abilities such as retrieving from your corpus, reading chat attachments, and web search | Nothing to add. It's already in the list. |
| External | Ejento AI or your Global Admins, as connectors | Reaches an outside service through its MCP server | On the Connectors tab, connect an existing connector or click Add Custom Connector. See Create External Tool. |
Retriever Tool: Finds the relevant passages in the corpus connected to the assistant and uses them to answer. Use it when answers must come from your own documents, such as policies, manuals, or FAQs. When you switch it on for an assistant, you choose its Mode: Standard runs one search per question, and Agentic plans several searches when a question needs it. To learn about corpora, see Corpus Overview. Attachment Tool: Lets the assistant read files a user attaches in a chat and answer questions about them, without storing them in a corpus. Use it for one-time documents, such as a contract or report to summarize.
Memory Tool: Lets the assistant remember useful facts from your conversations. It's always on by default for new assistants: its Default setting can't be turned off.
Web Search Tool: Lets the assistant search the internet for current information. In the tool's settings, a Global Admin chooses the search engine (DuckDuckGo or Bing). Use it when questions need up-to-date facts that aren't in your documents.
| Setting | What it does | When to change it |
|---|
| Enabled | Turns the tool on or off for the whole organization. When it's off, assistants can't use it. | Turn it off to stop every assistant from using a tool, for example while you review a new connector. |
| Default | Switches the tool on automatically for new assistants. | Turn it on for tools most assistants need. Leave it off for specialized tools that only a few assistants should use. |
| Name and Details | The tool's name and description, shown in the tools lists. | Rename a tool or describe what it's for, so assistant owners pick the right one. |
| Advanced Settings | Options for that specific tool, such as the search engine for the Web Search Tool. Not every tool has them. | When you want to change how that one tool works. |
To remove a tool for good, a Global Admin can click Delete Tool in its settings. This permanently deletes the tool, and it can't be recovered.Connector categories#
Each connector has a category, shown on its card and in the Category column. You can filter by category on both the Tools and Connectors tabs.| Category | Tools that... |
|---|
| Search | Find information from search engines or other knowledge sources |
| Communication | Work with messaging, email, or collaboration services |
| Productivity | Help with tasks, schedules, or business apps |
| Development | Support coding, testing, or developer workflows |
| Database | Query or update structured data |
| Cloud Service | Work with a cloud provider's services |
| File System | Read or manage files and folders |
| Cloud Storage | Upload or download files in online storage |
| Version Control | Work with source code repositories |
| Other | Don't fit any category above |
Use cases#
Policy assistant: Connect your HR policy corpus and keep the Retriever Tool on. Employees get answers that quote your current policies, and the assistant doesn't guess from the internet.Contract review: Turn on the Attachment Tool for a legal assistant. A reviewer attaches a contract in the chat and asks for the termination clauses, and nothing is stored in a corpus.Market research: Turn on the Web Search Tool for a research assistant. It can answer questions about recent news and current figures that your documents don't cover.Work in another system: Add a connector for a service your team already uses, then turn it on only for the assistants that need it. For example, a support assistant can look up information in your support system while other assistants can't.If an assistant should answer only from your documents, keep the Retriever Tool on and leave web search and connectors off.Only Global Admins can access the Tools section in Organization settings, where tools are enabled, set as default, added, and deleted.
FAQs#
A connector must be connected before it appears in the Tools tab and can be added to assistants. Check the Connectors tab: the connector's button should say Connected, not Connect.No. You change an assistant's tools in its Staging environment, where changes stay private until you deploy them. Users get the change after you deploy it to Production. See Staging & Publishing.No. Delete Tool permanently deletes the tool, and you can't recover it. To stop assistants from using a tool for now, turn off Enabled instead.Guides#
Tools Overview: find tools, view their settings, and turn them on or off for your organization. 